Last updated: October 9, 2026
1. Introduction
This Shipping Policy explains how orders placed through shoppx.com are handled for shipping and delivery.
Available shipping destinations, methods, charges, and delivery estimates may vary according to the products ordered and the destination address.
2. Shipping Destinations
The destinations available for a particular order will be shown during checkout where supported.
We may be unable to ship to certain locations because of carrier restrictions, customs requirements, product restrictions, or other operational limitations.
Please ensure that your shipping address is complete and accurate before submitting your order.
3. Processing and Dispatch
Orders are processed after the necessary order and payment checks have been completed.
Processing time is separate from transit time. An order confirmation does not necessarily mean that the order has already been dispatched.
If additional information is required to process an order, or an unexpected issue affects dispatch, we may contact you using the details provided at checkout.
4. Shipping Methods, Charges, and Delivery Estimates
Available shipping methods, applicable shipping charges, and estimated delivery times will be displayed during checkout where available.
Delivery estimates are provided for guidance unless a specific delivery commitment is expressly stated. Actual delivery may be affected by the destination, carrier operations, customs clearance, weather, public holidays, or other circumstances.
We do not guarantee a delivery date unless this is expressly confirmed as a guaranteed service.
5. Tracking Information
Where tracking is available, tracking details may be provided after dispatch.
Tracking updates are supplied through the relevant carrier or logistics service. There may be a delay before tracking information becomes active or reflects the latest movement of a shipment.
If tracking information appears incomplete or has not updated for an extended period, please contact customer support with your order number.
6. Customs Duties, Import Taxes, and Clearance
International shipments may be subject to import duties, taxes, customs clearance charges, or other fees imposed by the destination country or its authorities.
Unless checkout or a separate written agreement expressly states otherwise, such charges may be payable by the recipient, subject to applicable law.
Customs procedures and clearance times are determined by the relevant authorities and may delay delivery. We cannot control the timing of customs decisions.
Nothing in this section overrides any legal obligation that applies to us concerning import charges or delivery.
7. Incorrect Addresses and Delivery Issues
Customers are responsible for providing accurate shipping information.
If an order is delayed, returned, or cannot be delivered because the address is incomplete or incorrect, or because delivery cannot be completed, additional shipping costs or other consequences may arise, subject to applicable law and the circumstances of the order.
If you notice an address error after placing an order, contact [email protected] as soon as possible. We cannot guarantee that an address can be changed after processing or dispatch has begun.
8. Lost, Delayed, or Damaged Shipments
If your order appears to be lost, is significantly delayed, or arrives damaged, please contact [email protected] and provide your order number and relevant details. Photographs of visible damage may help us assess the issue.
We may need to investigate with the carrier or logistics provider before determining the appropriate resolution.
Your statutory rights relating to delivery, damaged goods, and undelivered orders remain unaffected.
9. Split Shipments and Availability
Depending on product availability and fulfillment arrangements, an order may be dispatched in more than one shipment where permitted.
If an ordered product becomes unavailable or cannot be dispatched, we will contact you and arrange an appropriate resolution in accordance with applicable law.
10. Changes to This Policy
We may update this Shipping Policy from time to time. The current version will be published on this page with a revised update date.
Any changes will apply as permitted by applicable law and will not remove mandatory rights relating to an existing order.
11. Contact
For shipping, tracking, or delivery enquiries, please contact [email protected] and include your order number.
For our business details, please refer to our Legal Notice.