Last updated: October 9, 2026
1. Introduction
This Privacy Policy explains how personal information may be collected, used, disclosed, and protected when you browse our website, place an order, contact us, or otherwise interact with SHOPINX through shoppx.com.
For the identity and contact details of the business operating this website, please refer to our Legal Notice.
2. Personal Information We May Collect
Depending on how you interact with our website, we may collect the following categories of information:
- Contact information: your name, email address, telephone number, and billing or shipping address.
- Order information: products purchased, order number, order status, delivery details, and transaction-related records.
- Payment-related information: payment status, transaction identifiers, and limited payment details provided by our payment processor. Payment card details may be processed directly by the relevant payment provider.
- Account information: login credentials in protected form, account preferences, and information provided when creating or managing an account.
- Communications: information included in enquiries, support requests, return requests, or other correspondence.
- Technical and usage information: IP address, browser type, device information, website interactions, diagnostic records, and cookie identifiers, where collected.
- Marketing preferences: subscription status and preferences concerning marketing communications.
We aim to collect only information reasonably necessary for the relevant purposes.
3. How We Use Personal Information
We may use personal information to:
- Process, fulfill, and manage orders.
- Arrange shipping, delivery, returns, and refunds.
- Process payments and help prevent fraud or unauthorized transactions.
- Create and manage customer accounts.
- Respond to enquiries and communicate order or service updates.
- Operate, maintain, troubleshoot, and improve our website.
- Understand website usage and evaluate performance, subject to applicable consent requirements.
- Send marketing communications where permitted by law.
- Comply with legal obligations and establish, exercise, or defend legal claims.
4. Legal Bases for Processing
Where applicable privacy law requires a legal basis for processing, we may rely on one or more of the following:
- Contract: to process orders or take steps you request before entering into a contract.
- Legal obligation: to comply with applicable accounting, tax, consumer protection, or other legal requirements.
- Legitimate interests: to operate and secure our business, prevent fraud, support customers, and improve our services, where those interests are not overridden by your rights.
- Consent: where required, including for certain marketing activities or non-essential cookies and similar technologies.
Where processing relies on consent, you may withdraw that consent as permitted by applicable law. Withdrawal does not affect the lawfulness of processing before withdrawal.
5. Payment Processing
Payments may be handled by third-party payment service providers. When you make a payment, relevant information may be transferred to the provider to authorize and process the transaction, prevent fraud, and comply with legal requirements.
Payment providers process information under their own privacy terms and applicable legal obligations. Please review the privacy information provided by the payment method you choose at checkout.
6. Sharing Personal Information
We may disclose relevant personal information to service providers where necessary to operate our business, including:
- Website hosting and technical service providers.
- Payment processors and fraud-prevention providers.
- Shipping carriers and logistics providers.
- Customer support, email delivery, and communication service providers.
- Analytics, security, and website performance providers.
- Professional advisers, regulators, law enforcement agencies, or other parties where required or permitted by law.
We expect service providers to handle information in accordance with applicable legal obligations and any relevant contractual safeguards.
We may also disclose information in connection with a business restructuring, transfer, or transaction where legally permitted and appropriate safeguards are applied.
7. International Transfers
Some service providers may process information in countries other than the country in which you reside.
Where applicable law regulates international transfers of personal information, we will take steps required by that law. These may include relying on an adequacy decision, appropriate contractual safeguards, or another lawful transfer mechanism.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, recordkeeping, dispute resolution, security, and compliance with legal obligations.
Retention periods may vary according to the type of information, its purpose, and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.
9. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No method of internet transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping-cart and session functionality, improve performance, and, where enabled, measure usage or support marketing.
Further information is available in our Cookie Policy.
Where required by law, non-essential cookies or similar technologies will be used only after the necessary consent has been obtained.
11. Your Privacy Rights
Depending on your location and the applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Request restriction of, or object to, certain processing.
- Request a copy of information in a portable format where applicable.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
- Lodge a complaint with the relevant data protection authority.
These rights are subject to applicable legal conditions and exceptions. We may need to verify your identity before responding to a request.
To submit a privacy-related request, contact [email protected].
12. Marketing Communications
Where permitted by law, we may send marketing communications about products, offers, or updates.
You can opt out using the unsubscribe mechanism included in a marketing email, where available, or by contacting us. Even if you opt out of marketing, we may still send essential transactional or service messages, such as order confirmations and shipping updates.
13. Children’s Privacy
Our website is not intended to knowingly collect personal information from children in circumstances where parental consent or other safeguards are required by law.
If you believe that a child has provided personal information inappropriately, please contact us so that we can assess the request and take appropriate action as required by applicable law.
14. Third-Party Websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their independent practices.
Please review the relevant third-party privacy information before submitting personal information to those services.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.
The updated version will be published on this page with a revised update date.
16. Contact
For privacy-related questions or requests concerning your personal information, please contact [email protected].
For our business identity and registered address, please refer to our Legal Notice