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Refund & Returns Policy

Last Updated: [10/12/2025]

Thank you for shopping at [Shoppx.com]. We want you to be completely satisfied with your purchase. Please read our policy carefully to understand your rights and obligations regarding refunds and returns.

1. Return Window
You have 5 calendar days from the date you receive the item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags and accessories attached.

2. Non-Returnable Items
Certain types of items cannot be returned for hygiene, safety, or customization reasons:

  • Personalized or custom-made products.
  • Digital downloads, software, or gift cards (once activated).
  • Perishable goods (e.g., food, flowers).
  • Intimate apparel, swimwear, or pierced jewelry for hygiene reasons.
  • Items marked as “Final Sale” or “Non-returnable” on the product page.

3. Return Process
To initiate a return, please follow these steps:

  1. Contact Us: Within the 5-day window, email our customer service team at [[email protected]] with your order number and reason for return. Do not ship the item back before receiving our authorization.
  2. Return Authorization (RMA): We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
  3. Ship the Item: Pack the item securely in its original packaging, include the RMA number inside the package, and ship it to the address we provide. We recommend using a trackable shipping service and purchasing shipping insurance, as you are responsible for the item until it reaches our warehouse.

4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
  • Refund Amount: You will receive a refund for the purchase price of the item. Original shipping fees are non-refundable. In cases where the return is due to our error (e.g., wrong or defective item), we will also refund the return shipping costs.
  • Restocking Fee: A 15% restocking fee may be deducted from your refund if the item is not returned in its original, resalable condition.

5. Exchanges
We currently only process returns for refunds. If you need a different item, please return the original for a refund and place a new order on our website.

6. Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a prepaid return label for you and, upon confirmation, will prioritize sending a replacement (subject to availability) or issuing a full refund, including shipping costs.

7. Return Shipping Costs

  • Change of Mind: The customer is responsible for all return shipping costs and any risk of loss or damage during transit.
  • Our Error (Damaged/Defective/Wrong Item): We will provide a prepaid return shipping label.

8. Questions & Contact
If you have any questions about our Refund & Returns Policy, please contact our customer service team at:
Email: [[email protected]]
Response Time: We strive to respond to all inquiries within 24-48 business hours.

9. Other Inquiries
For any other questions not covered by this policy, please contact us at: [[email protected]]