{"id":12,"date":"2023-11-20T09:50:56","date_gmt":"2023-11-20T09:50:56","guid":{"rendered":"http:\/\/47.251.32.27\/?page_id=12"},"modified":"2025-12-12T12:02:49","modified_gmt":"2025-12-12T12:02:49","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.shoppx.com\/en\/refund_returns\/","title":{"rendered":"Refund &amp; Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Last Updated:<\/strong>&nbsp;[10\/12\/2025]<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for shopping at [<a href=\"https:\/\/www.shoppx.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Shoppx.com<\/a>].&nbsp;We want you to be completely satisfied with your purchase. Please read our policy carefully to understand your rights and obligations regarding refunds and returns.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Return Window<\/strong><br>You have&nbsp;<strong>5 calendar days<\/strong>&nbsp;from the date you receive the item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags and accessories attached.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Non-Returnable Items<\/strong><br>Certain types of items cannot be returned for hygiene, safety, or customization reasons:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personalized or custom-made products.<\/li>\n\n\n\n<li>Digital downloads, software, or gift cards (once activated).<\/li>\n\n\n\n<li>Perishable goods (e.g., food, flowers).<\/li>\n\n\n\n<li>Intimate apparel, swimwear, or pierced jewelry for hygiene reasons.<\/li>\n\n\n\n<li>Items marked as &#8220;Final Sale&#8221; or &#8220;Non-returnable&#8221; on the product page.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Return Process<\/strong><br>To initiate a return, please follow these steps:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Contact Us:<\/strong>\u00a0Within the 5-day window, email our customer service team at\u00a0<strong>[refund@shoppx.com]<\/strong>\u00a0with your order number and reason for return.\u00a0<strong>Do not ship the item back before receiving our authorization.<\/strong><\/li>\n\n\n\n<li><strong>Return Authorization (RMA):<\/strong>\u00a0We will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.<\/li>\n\n\n\n<li><strong>Ship the Item:<\/strong>\u00a0Pack the item securely in its original packaging, include the RMA number inside the package, and ship it to the address we provide.\u00a0<strong>We recommend using a trackable shipping service and purchasing shipping insurance, as you are responsible for the item until it reaches our warehouse.<\/strong><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Refunds<\/strong><br>Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.<\/p>\n\n\n\n<ul class=\"nv-cv-m wp-block-list\">\n<li><strong>Approved Refunds:<\/strong>\u00a0If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within\u00a0<strong>5-10 business days<\/strong>. Please note that your bank or credit card company may take additional time to post the refund to your account.<\/li>\n\n\n\n<li><strong>Refund Amount:<\/strong>\u00a0You will receive a refund for the purchase price of the item.\u00a0<strong>Original shipping fees are non-refundable.<\/strong>\u00a0In cases where the return is due to our error (e.g., wrong or defective item), we will also refund the return shipping costs.<\/li>\n\n\n\n<li><strong>Restocking Fee:<\/strong>\u00a0A\u00a0<strong>15% restocking fee<\/strong>\u00a0may be deducted from your refund if the item is not returned in its original, resalable condition.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Exchanges<\/strong><br>We currently only process returns for refunds. If you need a different item, please return the original for a refund and place a new order on our website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Damaged, Defective, or Wrong Items<\/strong><br>If you receive a damaged, defective, or incorrect item, please contact us&nbsp;<strong>within 7 days of delivery<\/strong>. We will arrange a prepaid return label for you and, upon confirmation, will prioritize sending a replacement (subject to availability) or issuing a full refund, including shipping costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. Return Shipping Costs<\/strong><\/p>\n\n\n\n<ul class=\"nv-cv-m wp-block-list\">\n<li><strong>Change of Mind:<\/strong>\u00a0The customer is responsible for all return shipping costs and any risk of loss or damage during transit.<\/li>\n\n\n\n<li><strong>Our Error (Damaged\/Defective\/Wrong Item):<\/strong>\u00a0We will provide a prepaid return shipping label.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8. Questions &amp; Contact<\/strong><br>If you have any questions about our Refund &amp; Returns Policy, please contact our customer service team at:<br><strong>Email:<\/strong>&nbsp;[refund@shoppx.com]<br><strong>Response Time:<\/strong>&nbsp;We strive to respond to all inquiries within&nbsp;<strong>24-48 business hours.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9. Other Inquiries<\/strong><br>For any other questions not covered by this policy, please contact us at:&nbsp;<strong>[contact@shoppx.com]<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated:&nbsp;[10\/12\/2025] Thank you for shopping at [Shoppx.com].&nbsp;We want you to be completely satisfied with your purchase. Please read our policy carefully to understand your rights and obligations regarding refunds and returns. 1. Return WindowYou have&nbsp;5 calendar days&nbsp;from the date you receive the item to request a return. To be eligible for a return, your&hellip;&nbsp;<\/p>\n<div class=\"read-more-wrapper\"><a href=\"https:\/\/www.shoppx.com\/en\/refund_returns\/\" class=\"button button-secondary\" rel=\"bookmark\">Read More &raquo;<span class=\"screen-reader-text\">Refund &amp; Returns Policy<\/span><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","neve_meta_reading_time":"","footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund &amp; Returns Policy - ShopinX<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shoppx.com\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund &amp; Returns Policy - ShopinX\" \/>\n<meta property=\"og:description\" content=\"Last Updated:&nbsp;[10\/12\/2025] Thank you for shopping at [Shoppx.com].&nbsp;We want you to be completely satisfied with your purchase. Please read our policy carefully to understand your rights and obligations regarding refunds and returns. 1. Return WindowYou have&nbsp;5 calendar days&nbsp;from the date you receive the item to request a return. To be eligible for a return, your&hellip;&nbsp;Read More &raquo;Refund &amp; Returns Policy\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.shoppx.com\/en\/refund_returns\/\" \/>\n<meta property=\"og:site_name\" content=\"ShopinX\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-12T12:02:49+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.shoppx.com\/en\/refund_returns\/\",\"url\":\"https:\/\/www.shoppx.com\/en\/refund_returns\/\",\"name\":\"Refund &amp; Returns Policy - ShopinX\",\"isPartOf\":{\"@id\":\"https:\/\/www.shoppx.com\/#website\"},\"datePublished\":\"2023-11-20T09:50:56+00:00\",\"dateModified\":\"2025-12-12T12:02:49+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.shoppx.com\/en\/refund_returns\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.shoppx.com\/en\/refund_returns\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.shoppx.com\/en\/refund_returns\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.shoppx.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refund &amp; Returns Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.shoppx.com\/#website\",\"url\":\"https:\/\/www.shoppx.com\/\",\"name\":\"ShopinX\",\"description\":\"ShopinX\",\"publisher\":{\"@id\":\"https:\/\/www.shoppx.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.shoppx.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.shoppx.com\/#organization\",\"name\":\"ShopinX\",\"url\":\"https:\/\/www.shoppx.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.shoppx.com\/#\/schema\/logo\/image\/\",\"url\":\"\",\"contentUrl\":\"\",\"caption\":\"ShopinX\"},\"image\":{\"@id\":\"https:\/\/www.shoppx.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refund &amp; Returns Policy - ShopinX","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.shoppx.com\/en\/refund_returns\/","og_locale":"en_US","og_type":"article","og_title":"Refund &amp; Returns Policy - ShopinX","og_description":"Last Updated:&nbsp;[10\/12\/2025] Thank you for shopping at [Shoppx.com].&nbsp;We want you to be completely satisfied with your purchase. Please read our policy carefully to understand your rights and obligations regarding refunds and returns. 1. Return WindowYou have&nbsp;5 calendar days&nbsp;from the date you receive the item to request a return. To be eligible for a return, your&hellip;&nbsp;Read More &raquo;Refund &amp; Returns Policy","og_url":"https:\/\/www.shoppx.com\/en\/refund_returns\/","og_site_name":"ShopinX","article_modified_time":"2025-12-12T12:02:49+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.shoppx.com\/en\/refund_returns\/","url":"https:\/\/www.shoppx.com\/en\/refund_returns\/","name":"Refund &amp; Returns Policy - ShopinX","isPartOf":{"@id":"https:\/\/www.shoppx.com\/#website"},"datePublished":"2023-11-20T09:50:56+00:00","dateModified":"2025-12-12T12:02:49+00:00","breadcrumb":{"@id":"https:\/\/www.shoppx.com\/en\/refund_returns\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.shoppx.com\/en\/refund_returns\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.shoppx.com\/en\/refund_returns\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.shoppx.com\/"},{"@type":"ListItem","position":2,"name":"Refund &amp; Returns Policy"}]},{"@type":"WebSite","@id":"https:\/\/www.shoppx.com\/#website","url":"https:\/\/www.shoppx.com\/","name":"ShopinX","description":"ShopinX","publisher":{"@id":"https:\/\/www.shoppx.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.shoppx.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.shoppx.com\/#organization","name":"ShopinX","url":"https:\/\/www.shoppx.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.shoppx.com\/#\/schema\/logo\/image\/","url":"","contentUrl":"","caption":"ShopinX"},"image":{"@id":"https:\/\/www.shoppx.com\/#\/schema\/logo\/image\/"}}]}},"jetpack-related-posts":[{"id":14429,"url":"https:\/\/www.shoppx.com\/pt-br\/refund_returns\/","url_meta":{"origin":12,"position":0},"title":"Pol\u00edtica de reembolso e devolu\u00e7\u00f5es","author":"alven","date":"November 20, 2023","format":false,"excerpt":"\u00daltima atualiza\u00e7\u00e3o: [10\/12\/2025] Obrigado por comprar na [Shoppx.com]. 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Sat\u0131n ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcnden tamamen memnun kalman\u0131z\u0131 istiyoruz. \u0130adeler ve de\u011fi\u015fimlerle ilgili haklar\u0131n\u0131z\u0131 ve y\u00fck\u00fcml\u00fcl\u00fcklerinizi anlamak i\u00e7in l\u00fctfen politikam\u0131z\u0131 dikkatle okuyunuz. 1. \u0130ade S\u00fcresi\u00dcr\u00fcn\u00fc teslim ald\u0131\u011f\u0131n\u0131z tarihten itibaren iade talebinde bulunmak i\u00e7in 5 takvim g\u00fcn\u00fcn\u00fcz bulunmaktad\u0131r. \u0130ade i\u00e7in uygun olabilmesi i\u00e7in \u00fcr\u00fcn\u00fcn\u00fcz\u00fcn\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":14427,"url":"https:\/\/www.shoppx.com\/ru\/refund_returns\/","url_meta":{"origin":12,"position":4},"title":"\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0432\u043e\u0437\u0432\u0440\u0430\u0442\u0430 \u0438 \u0432\u043e\u0437\u043c\u0435\u0449\u0435\u043d\u0438\u044f","author":"alven","date":"November 20, 2023","format":false,"excerpt":"\u041f\u043e\u0441\u043b\u0435\u0434\u043d\u0435\u0435 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0438\u0435: [12.10.2025] \u0411\u043b\u0430\u0433\u043e\u0434\u0430\u0440\u0438\u043c \u0432\u0430\u0441 \u0437\u0430 \u043f\u043e\u043a\u0443\u043f\u043a\u0438 \u0432 [Shoppx.com]. \u041c\u044b \u0445\u043e\u0442\u0438\u043c, \u0447\u0442\u043e\u0431\u044b \u0432\u044b \u043e\u0441\u0442\u0430\u043b\u0438\u0441\u044c \u043f\u043e\u043b\u043d\u043e\u0441\u0442\u044c\u044e \u0434\u043e\u0432\u043e\u043b\u044c\u043d\u044b \u0441\u0432\u043e\u0435\u0439 \u043f\u043e\u043a\u0443\u043f\u043a\u043e\u0439. \u041f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u0432\u043d\u0438\u043c\u0430\u0442\u0435\u043b\u044c\u043d\u043e \u043e\u0437\u043d\u0430\u043a\u043e\u043c\u044c\u0442\u0435\u0441\u044c \u0441 \u043d\u0430\u0448\u0435\u0439 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post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":14419,"url":"https:\/\/www.shoppx.com\/zh-hant\/refund_returns\/","url_meta":{"origin":12,"position":5},"title":"\u9000\u6b3e\u8207\u9000\u8ca8\u653f\u7b56","author":"alven","date":"November 20, 2023","format":false,"excerpt":"\u4e0a\u6b21\u66f4\u65b0\u6642\u9593\uff1a [10\/12\/2025] \u611f\u8b1d\u60a8\u5728 [Shoppx.com] \u8cfc\u7269\u3002\u6211\u5011\u5e0c\u671b\u60a8\u5c0d\u8cfc\u8cb7\u7684\u5546\u54c1\u5b8c\u5168\u6eff\u610f\u3002\u8acb\u4ed4\u7d30\u95b1\u8b80\u6211\u5011\u7684\u653f\u7b56\uff0c\u4ee5\u4e86\u89e3\u60a8\u5728\u9000\u6b3e\u548c\u9000\u8ca8\u65b9\u9762\u7684\u6b0a\u5229\u548c\u7fa9\u52d9\u3002 1. \u9000\u8ca8\u671f\u9650\u60a8\u6709\u81ea\u6536\u5230\u5546\u54c1\u4e4b\u65e5\u8d77\u7b97\u7684 5 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post","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.shoppx.com\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.shoppx.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.shoppx.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.shoppx.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.shoppx.com\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":2,"href":"https:\/\/www.shoppx.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":11304,"href":"https:\/\/www.shoppx.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/11304"}],"wp:attachment":[{"href":"https:\/\/www.shoppx.com\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}